New program emphasizes core values to drive customer success and
unleash the potential of Model N solutions
SAN MATEO, Calif.--(BUSINESS WIRE)--
Model
N, Inc. (NYSE: MODN), the leading provider of cloud revenue
management solutions for the pharmaceutical, medical device, high tech,
manufacturing and semiconductor industries, today announced the Model N
Align Plan, the company’s new customer success program. With a focus on
helping customers realize the full benefits of Model N solutions, the
Align Plan gives customers full access to expert knowledge through a
portal for easy and fast access to information, experienced customer
success managers, and defined customer success plans.
The Align Plan’s framework is based on Model N’s core
values of dream, align, respect and excel to help customers maximize
the value of the company’s solutions, innovate to drive digital
reinvention within their organization, and deliver business value. By
providing guidance, expertise, and the Align Plan framework, customers
can better innovate to meet their strategic objectives – resulting in
both short and long-term success enabled by Model N features and
capabilities.
Using the new customer
portal, Model N customers benefit from access to self-service
options and information when and how they want. Through the portal,
customers will enjoy:
-
Active forums with threaded discussions, Q&As, and user-generated
content
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An in-depth knowledge base filled with blogs, research and best
practices
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Dashboards showing value realization and system health
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Support on issues, regular reports, and a support team ready to help
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Information on products, new ideas, and roadmaps
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Self-service options such as registrations and contact updates
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Insider information including events and training opportunities
In addition, the Model N Align Plan provides full access to expert
knowledge through an experienced customer success manager (CSM). As a
trusted advisor, the CSM can help customers develop success plans,
determine metrics for success and provide recommendations. While
ensuring customers take full advantage of Model N solutions, the CSM can
also help to identify and resolve issues.
“Delivering business value and customer success is fundamental to our
core values and what we do at Model N,” said Mark Anderson, SVP Global
Services, Model N. “The Align Plan is an important part of helping us
deliver on those core values. Our new portal provides self-service
access to Model N expertise available at our customers’ convenience, and
our CSMs provide a coordinated support team that spans multiple
departments. The Model N Align Plan helps us to work with customers more
efficiently, solve issues faster, and provide the best possible customer
experience.”
The Customer Success organization will reach out to customers directly
over the coming months to discuss the Align Plan.
About Model N
Model N is the leader in revenue management solutions. Driving
mission-critical business processes such as configure, price and quote
(CPQ), contract and rebate management, business intelligence, and
regulatory compliance, Model N solutions transform the revenue lifecycle
from a series of disjointed operations into a strategic end-to-end
process. With deep industry expertise, Model N supports the complex
business needs of the world’s leading brands in pharmaceutical, medical
device, high tech, manufacturing and semiconductors across more than 120
countries, including Pfizer, AstraZeneca, Sanofi, Gilead, Abbott,
Stryker, AMD, Micron, Seagate, STMicroelectronics, NXP, Sesotech, and
Southern States. For more information, visit www.modeln.com.
Model N® is the registered trademark of Model N, Inc. Any other company
names mentioned are the property of their respective owners and are
mentioned for identification purposes only.
View source version on businesswire.com: https://www.businesswire.com/news/home/20180531005339/en/
Connect Marketing
Holly Hagerman, 801-373-7888
hhagerman@modeln.com
Source: Model N, Inc.